Lifetime Warranty
We stand behind the quality of our creations with a Lifetime Warranty — our guarantee that upon receiving the product, every item is free of material and manufacturing defects. This warranty is eligible to the original purchaser and valid for the duration of the original purchaser’s lifetime, beginning on the date of purchase from an authorized Vain Saint retailer, and subject to applicable state or national laws governing the sales of consumer goods.
The warranty will immediately become void if the product is purchased from an unauthorized retailer or resold by the original purchaser to a new owner.
We work with our manufacturers to create handcrafted, ethically sourced pieces that are made to stand the test of time. We’re confident in the quality of our product. Please note this means that the warranty does not cover any lost items, scratches that come with normal wear and tear, improper use or storage of your product, and any modification to your product done by a third party.
To inquire if your pieces is covered under this warranty, contact us with your name, address, order number, photo or video, and a detailed description of the issue at hand. Warranty claims must be accompanied by acceptable proof of purchase from an authorized Vain Saint retailer and are subject to approval.
Eligibility Criteria
The criteria for conditional approval of warranty coverage include the following:
- Pieces arriving broken due to manufacturing or shipping issues.
- Damaged, loose or missing stones.
- Broken chains.
- Damaged and/or malfunctioning clasps or hinges.
- Items that fell apart due to manufacturing issues.
Rejection Criteria
The criteria for rejection of a warranty claim will include, but not be limited to the following:
- Lost items (no exceptions).
- Stolen items.
- Oxidization, Discoloring and tarnishing over time.
- Damage caused via interaction or exposure to extreme conditions such as temperatures and chemicals.
- Wear and tear from customer use.
- The natural breakdown of colors and materials over extended time and use, including rips, tears, holes, burns, and shrinking.
- Failure or damage caused by improper use or carelessness.
- Failure or damage caused by improper storage or maintenance.
- Failure or damage caused by repair or modification. This includes cleaning solutions that will tarnish the silver and remove the patina. These silver solutions are generally acidic.
- Alteration or damage caused by a third party.
- Change of item ownership from one party to another through resale
- Item purchased from an unauthorized retailer.
- Sample sale items cannot be approved for a warranty replacement under any circumstances.
Please Note: The criteria for approval may be overruled at any time for a rejection of your claim, should it be determined at our sole discretion that your claim involves one or more reasons for rejection, up to and including the rejection criteria listed below.
Subject to applicable law, while we always do our best to accommodate warranty claim requests, all warranty claims are assessed on a case-by-case basis and subject to approval at the sole discretion of the company based on the above criteria. Contact us if you believe that your warranty claim should fall within the criteria for approval. We will assess the issue and where necessary notify you about the status of the warranty claim.
To inquire if your item is covered under this warranty, contact us with your name, address, order number, photo or video and a detailed description of the issue at hand. Warranty claims must be accompanied by acceptable proof of purchase from an authorized Vain Saint retailer and are subject to approval.
Disclaimer:
In the event your item required for warranty has been discontinued or sold out, a gift card will be offered for the value paid on the original purchase, to be used towards a new replacement purchase of another item and subject to approval.
Customers may be required to return the item(s) for inspection.
